Support
SoftPatch Help Center
Guides, FAQs, and everything you need to make the most of the peer-to-peer marketplace.
Guides
Browse Guides
Getting Started
What is SoftPatch, how to access it, and setting up your profile.
Marketplace
Browse, search, and filter gear, spaces, and services.
Creating & Managing Listings
Step-by-step listing creation, photos, publishing, and managing inquiries.
TourReady
Advertise your availability and let productions find you.
Map
Interactive map, filters, marker types, and discovering nearby listings.
Community
Forums, Camp connections, XP, and building your reputation.
Safety
Safety & Best Practices
Communicate Through RiderReady
Keep all conversations on the platform initially. This provides a record and protects both parties.
Verify Before You Commit
Check the user's profile and history on RiderReady. Don't hesitate to ask for references or additional photos.
Use Proper Agreements
For gear rentals, always use a rental agreement that covers insurance, damage, loss, and pickup/return terms.
Important: RiderReady provides the marketplace platform only. We do not process payments, verify gear condition, or guarantee transactions. All arrangements are between users.
FAQ
Frequently Asked Questions
Subscription & Access
Is SoftPatch free?
Yes! All SoftPatch features are free for all registered users. Create a free account to get unlimited listings across gear, spaces, services, and TourReady slots.
Listings & Content
How long does listing approval take?
Most listings are reviewed and approved within 24-48 hours. Touring Pro members can publish listings instantly without waiting for moderation.
Can I list items I don't own?
You can only list items you have the right to rent or services you can personally provide. Do not create listings for gear you don't control or services you can't deliver. Company gear requires authorization from the owner.
When do listings expire?
Listings automatically expire after a set period to keep the marketplace fresh. You'll get a notification before expiration so you can renew. Expired listings aren't deleted - just unpublished. You can republish anytime from your My Listings page.
Privacy & Location
How is my location shown?
Your exact location is never shown publicly. We use location fuzzing to show your general area (within a few miles/km) to protect your privacy while helping others find nearby listings.
Can other users see my personal information?
Other users can see your public profile (name, bio, specialty, avatar) and your listing details. Your email, exact address, and account details are never shared.
Payments & Transactions
Does RiderReady handle payments?
No. SoftPatch is a marketplace platform that connects users. All payment arrangements, rental agreements, and transactions are handled directly between you and the other party.
What about insurance?
RiderReady does not provide insurance coverage for SoftPatch transactions. We strongly recommend using rental agreements that specify insurance responsibilities and damage liability.
What if I have a dispute?
Disputes should be resolved between the parties involved. If you encounter fraudulent behavior or scams, report the listing or user to our moderation team and we will take action.
Account & Moderation
Can I be banned from SoftPatch?
Yes. SoftPatch access can be restricted for violations like fraudulent listings, scams, harassment, or repeated community guideline violations. A SoftPatch ban is separate from your main RiderReady account.
How do I report a bad listing or user?
Every listing has a report button. You can also report users through their profile page. Reports go directly to our moderation team.
Need More Help?
Get in Touch
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